Lead a world-class contact center team at Tiffany & Co. as a Contact Centre Team Lead, where your focus on exceptional client experiences will drive loyalty and sales across all touchpoints.
Tiffany & Co. is looking for an experienced leader to enhance the luxury client experience at our contact center. As a Team Lead, you will manage team performance while ensuring operational excellence and alignment with business goals. This role requires strategic vision coupled with hands-on oversight of daily operations to create lasting impressions for clients.
Key Responsibilities:
• Drive luxury experiences across all client touchpoints
• Ensure team accountability for sales and service targets
• Communicate goals and motivate the team effectively
• Oversee team performance and develop operational excellence
• Continuously recruit and train high-caliber talent
Requirements:
• Minimum 3 years of experience in luxury or retail contact centers
• Proven ability in cli...