Elevate your technical prowess as a Contact Center Solutions Integrator, responsible for configuring innovative CCaaS solutions and delivering exceptional customer-oriented installation services. This temp-to-hire position thrives on collaboration and expertise in cloud integrations.
As a core member of the project delivery team, you will act as a technical advisor while working with tools like Genesys Cloud CX or Five9. Your role encompasses gathering key requirements, implementing solutions, and maintaining documentation. You'll also engage in building Voice Bots and Omni-channel experiences, ensuring quality service across various platforms.
Key Responsibilities:
• Act as a technical advisor for CCaaS solutions
• Implement and test proposed CCaaS integrations
• Configure SIP trunking and manage cloud instances
• Develop Voice Bots and self-service IVR systems
• Create and maintain technical documentation
Requirements:
• Minimum 5 years of contact center ex...