Drive innovation in contact center solutions as a Software Engineer III at TD, located in Toronto or London. This full-time position requires advanced knowledge of Amazon Connect and call routing technologies.
In this pivotal role, you will develop strategic solutions for contact center applications while collaborating with architecture and operations teams. Your responsibilities include analyzing call metrics, designing routing profiles, and ensuring compliance with design standards for robust, high-availability systems. Be part of a team committed to enhancing customer experience through technology.
Key Responsibilities:
• Create and optimize call routing profiles based on detailed analysis
• Integrate Amazon Connect with various AWS services
• Troubleshoot and mitigate system performance issues
• Support onboarding workflows for new business lines
• Document call flows and maintain system architecture details
Requirements:
• 10+ years of experience in cont...