Role Purpose
This role is responsible for excellent knowledge in SFG partner onboarding/demising, partner certificate & key renewal.
Knowledge of Service Management (Change, Incident and Problem).
Good knowledge on JIRA and Confluence.
Work in rotating shifts and basis to support the services.
Participate in POCs and other technical initiatives.
Create / maintain knowledge base through documentation, KT sessions.
Share technical knowledge and skills with team members to build / uplift capabilities.
Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
Act as a buddy to new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations, etc.
Promote/drive ...