Conduct effective shift briefings to ensure hotel activities and operational requirements are known
Maintain detailed knowledge of the activities of the day and alert to any potential problems
Consult Log Book for information/request left by outgoing shift
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
Works with Superior on manpower planning and management needs
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests