Responsibilities

Operational Excellence

• Work in lockstep with the Operations Manager based in Mauritius to ensure a unified global approach, seamless shift handovers, and unified alignment on processes and policies.
• Drive the execution of Level 1 and Level 2 Transaction Monitoring and Screening for all markets in which we operate.
• Whilst partnering with the Senior Manager in Mauritius you will adopt and drive our key operational metrics (SLAs/Quality/Case Volumes/Productivity), using a data‑driven approach to identify bottlenecks and maintain high velocity without compromising quality.
• Bridge the gap between Quality Assurance and Quality Control findings and daily operations, ensuring that coaching leads to a measurable reduction in Quality Drift across global hubs.

Empowering People by leading by example

• Lead the end‑to‑end recruitment and onboarding for the Mexico Compliance Operations team,...