**Job title:**
Complaint Handling & Vigilance Reporting Specialist
**Your role:**
+ Responsible for meticulously reviewing, documenting, and maintaining complaint records in compliance with regulatory standards, conducting investigations and facilitating continuous improvement initiatives, and collaborating with stakeholders to ensure comprehensive data gathering and analysis for informed decision-making.
+ The role applies suitable coding to enhance data organization and analysis, enabling swift resolution and insights for improving procedures. The role identifies routine mid-complexity issues, escalating to higher-level investigators as required.
+ The role compiles and presents records at management review meetings for comprehensive discussion and decision-making.
+ Works under direct supervision and established processes and operational policies, reviews and documents complaints precisely and accurately, ensuring comprehensive capture of relevant information and a...