Purpose:

To receive calls from the public or health care facilities/agencies requiring emergency medical assistance and transportation to an Emergency Health Care Centre and to respond appropriately to those requests, under strict time constraints in accordance with various legislation, such as the Ambulance Act, the Coroner’s Act, Health Promotion and Protection Act, Fire Protection and Prevention Act, Personal Health Information Protection Act, Health Facilities Special Orders Act, and others.

What to Expect in This Role:

• Process 911 Emergency and non – emergency requests for ambulance service.
• Direct ambulance movements.
• Provide pre-arrival instructions.
• Highly responsible for fast, accurate assessment of patient condition, location, situational awareness.
• Communicate with individuals under stress and in highly traumatic situations.
• Operate complex computer-aided telecommunications equipment.