Join Commissionaires Ottawa as a Background Screening Supervisor, leading a dedicated team in essential ID Services. Drive excellence in background checks and client interaction from our Ottawa office.
As a Background Screening Supervisor, you will manage daily operations for a team of 10-12 agents. Your focus will be on coaching staff, resolving issues, and ensuring high-quality client experiences. Utilize your expertise in fingerprinting and background screening processes to deliver efficient services.
Key Responsibilities:
• Supervise and support the Background Screening Agents
• Manage daily operational schedules and workloads
• Conduct training and develop job aids
• Act as a point of escalation for client complaints
• Ensure compliance with fingerprinting standards
Requirements:
• Must obtain a valid Secret security clearance
• Bilingual communication skills in English and French
• Proven team leadership experience
• Strong time management and ...