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Position Details
Description
:
Your responsibilities
Handling outbound / inbound callsRequesting payment from the customers with overdue billsAssisting customers in financial hardship, providing options and solutions to reduce their arrearsDealing with some of our more vulnerable customers and their complex needsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerAccurately record all contact interactions on systems in line with expected processRequirements:
Fluency in English (C1)Min. 8 month’s experience in collections or customer serviceCustomer-oriented attitudeExcellent PC and data entry skillsWillingness to work shifts from 09:00 to 21:00, Monday to Friday, 5 days a week in a hybrid modelWhat we offer
LuxMed medical healthcareGenerali group insu...