Overview

Position Title: Coordinator, Guest Services

Company: CMH Heli-Skiing & Summer Adventures

Location: Banff, Alberta | Full-time, Year-Round

Reports To: Manager, Guest Services

Job Status: Full-time, Year-Round | Salary: Non-Exempt

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 8, 2025.

Responsibilities

• Coordinate guest bookings from deposit through final payment, answer program inquiries, process questionnaires and waivers, and send final confirmations.
• Maintain accurate guest profiles and manage guest accounts; follow up on late payments and missing information.
• Manage relationships with guests and remote CMH lodge teams; verify lodge reports for accuracy; communicate with lodges prior to each trip and update changes as needed.
• Prepare account statements for guests on request; support implementa...