Elevate patient support as a Clinical Associate Program Manager, overseeing program management and team performance in Canada. Drive process improvements and enhance operational efficiency with focused leadership.
In this key role reporting to the Program Manager, you will manage specific programs and ensure they align with performance goals. Your responsibilities will include educating new team members, developing processes, and analyzing key performance indicators (KPIs). You'll be the primary contact for escalations, ensuring operational inquiries are resolved promptly while collaborating with internal departments.
Key Responsibilities:
• Manage patient coordination and medication management services
• Educate and support team members on program standards
• Communicate operational occurrences to Program Manager
• Conduct Quality Audits to ensure workflow accuracy
• Facilitate recruitment, orientation, and retention of staff
Requirements:
• Graduate of a Re...