Join SAP Concur as a Client Success Advisor, focusing on SMB clients to enhance their product activation. Drive success strategies and engagement for customers facing delays in their core projects.
In this professional role, you will manage a diverse portfolio of over 100 SMB clients. Your primary goal is to identify and strategize solutions that help mitigate potential cancellations and delays. Collaborating with internal teams, you'll analyze trends and consult with customers to ensure they achieve successful project activation.
Key Responsibilities:
• Identify solutions to prevent customer cancellations and delays
• Implement strategies to enhance client engagement and revenue
• Collaborate with Sales and Services on at-risk customers
• Consult customers for alternative activation options
• Present data and trends to inform decision-making
Requirements:
• B.S. or B.A. degree required
• 3+ years in Customer Success or Account Management
• Proficient i...