The Client Specialist at BBD provides service and support for internal and external clients, processing transactions related to full-cycle group benefits administration.
Responsibilities
- Support the Achievement of Customer Success Outcomes.
- Process all transactions related to the full cycle of group benefit administration.
- Anticipate, recommend solutions, and make decisions based on the needs of the client.
- Ensure prompt response (24-48 hours) to client inquiries.
- Maintain complete and accurate documentation of plan member changes.
- Strive for continuous process improvement.
- Adapt and support changing needs of the Customer Success team.
- Understand all of BBD’s internal and client-facing technology.
- Support and promote the use of BBD’s technologies for all clients.
- Research, investigate, and provide client-focused solutions.
Qualifications