Step into the role of Client Solutions Manager in vibrant Toronto, where you will lead teams to deliver exceptional client experiences. Your strategic vision will enhance onboarding, credit operations, and retention efforts.
This in-office position requires a seasoned leader with over 5 years of experience in a Call Centre environment. You will drive a performance culture rooted in First Call Resolution (FCR) while maintaining operational efficiency. Located downtown, your flexible work hours will accommodate team needs and performance goals.
Key Responsibilities:
• Coach teams to improve client interaction experiences
• Direct operational management for credit and solutions
• Champion strategies to reduce client effort
• Conduct coaching and QA for staff development
• Analyze and mitigate churn and account inactivity
Requirements:
• 5+ years of experience in high-volume Call Centres
• 5+ years of leadership in management
• Collaboration with cross-func...