Explore the Client Services Manager role at Vitrum Glass Group, a leader in custom glass fabrication. Your primary focus will be fostering relationships with clients and overseeing orders to ensure satisfaction and quality.
This managerial position requires close collaboration with internal teams, promoting operational excellence and timely execution of customer projects. With a keen focus on service standards and technical knowledge, you will facilitate a smooth order process from start to finish while addressing any client concerns efficiently.
Key Responsibilities:
• Lead and train project teams and sales staff
• Establish and maintain long-term client relationships
• Manage order lifecycles from inquiry to delivery
• Collaborate with engineering and logistics for product accuracy
• Offer technical guidance on glass types and specifications
Requirements:
• 3–5 years of relevant experience in customer service or account roles
• Knowledge of glass fabrica...