Lead the Client Services team at Ziff Davis focusing on customer success and technical support. This role emphasizes dual-brand management and professional development in a B2B SaaS environment.
As a Client Services Manager, you will oversee the Customer Success Team at Email Industries and Kickbox. Your responsibilities include mentoring team members and resolving critical technical issues with a focus on customer advocacy. Bring your experience in SaaS and account management to drive retention and expansion.
Key Responsibilities:
• Lead dual-brand management for success teams
• Resolve high-level customer relationship issues
• Manage contract renewals and create proposals
• Advocate for customer needs across departments
• Track and analyze performance metrics for improvement
Requirements:
• 4+ years in Customer Success within B2B SaaS
• Proven leadership in customer account management
• Strong negotiation skills for commercial proposals
• Experienc...