Lead client care initiatives at Dragonfly Counselling & Support Centre in Bonnyville, AB. As a Client Services Manager, ensure trauma-informed support and exceptional outcomes through strategic guidance.
This full-time role focuses on overseeing client-facing operations with an emphasis on comprehensive needs assessments and effective service coordination. You will mentor a multidisciplinary team while managing client access to programs and liaising with external support services. Your leadership will directly impact the quality of care and client satisfaction within the organization.
Key Responsibilities:
• Train and mentor staff on trauma-informed assessments
• Manage waitlists and advocate for client access
• Supervise Legal System Navigation and Crisis Response teams
• Oversee electronic records management for client services
• Provide direct trauma-informed assessments and interventions
Requirements:
• Master’s Degree in Counselling, Psychology, or Socia...