Step into a pivotal leadership role managing client services at Ziff Davis. Use your expertise in customer success to drive growth and retention strategies.
This managerial position is centered around overseeing operations at Email Industries and Kickbox, ensuring teams provide top-tier support. You will handle contract renewals, develop professional staff, and mitigate escalations. Ideal for individuals with strong B2B SaaS experience ready to lead customer success initiatives.
Key Responsibilities:
• Manage Customer Success Teams at two brands
• Directly support technical troubleshooting operations
• Handle high-level escalations and resolutions
• Oversee contract management and pricing reviews
• Drive customer advocacy across departments
Requirements:
• Minimum 4 years of SaaS customer success experience
• Demonstrated leadership capabilities
• Experienced in contract drafting and negotiations
• Strong analytical skills to drive performance
• E...