The Client Services Lead is responsible for owning the overall client relationship, service experience, and long-term success of assigned managed services clients. This includes managing day-to-day client interactions, coordinating internal service delivery, and providing proactive guidance on IT strategy, risk, and improvement opportunities.

The ideal candidate has experience in a client-facing role within the IT managed services industry and is comfortable discussing technical environments, translating complex concepts into clear recommendations, and building strong relationships with both technical and business stakeholders.

Essential Duties and Responsibilities:

Client Relationship Management:

Build and maintain strong relationships with assigned clients. Act as the primary point of contact, addressing inquiries, managing expectations, and ensuring overall client satisfaction.

Account Ownership & Service Oversight:

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