Elevate your career with Manulife as a Client Service Specialist based in Waterloo, Ontario. In a hybrid role, you’ll enhance client relationships and manage benefits administration seamlessly.
In this critical role within the AdminAdvantage team, you will ensure a seamless client benefits administration experience by acting as the primary contact for service issues. You'll lead initiatives focused on operational improvement and client satisfaction while managing priorities effectively in a fast-paced environment.
Key Responsibilities:
• Own the client benefits administration experience
• Build strong relationships with clients and stakeholders
• Lead initiatives for efficiency and client satisfaction
• Support project management in service enhancements
• Handle escalated incident management and resolutions
Requirements:
• Background in the finance or insurance industry
• Strong skills in Office 365 software
• Knowledge of Group Benefits is a plus
• ...