We are looking for a highly motivated and client-focused Client Service Manager to lead the service delivery and relationship management for top-tier custody clients across Southeast Asia.
Responsibilities - Independently manage and oversee daily service operations for assigned custody clients, ensuring a high standard of accuracy, responsiveness, and professionalism in resolving client inquiries and issues.
- Represent the voice of the client within the organization, ensuring their needs and expectations are understood, prioritized, and service expectations consistently met.
- Build and maintain strong, trust-based relationships with institutional clients in Southeast Asia, demonstrating an in-depth understanding of their business and servicing requirements.
- Partner closely with Relationship Managers to understand client strategy, support business growth, and expand service offerings based on evolving client needs.
- Work collaborative...