Overview

The Client Service Manager position is an embedded member of the Account Management team for the Critical Infrastructure Protection Security Program. They play a critical role in the ongoing performance of the partnership between Paladin and the client, ensuring the timely and successful delivery of solutions, and liaising between the client and cross‑functional internal teams. They are responsible for overseeing contracted provincial security program, guard operations, security systems and technology program management, and Security Command Centre Operations. They work closely at times with other Managers and Supervisors to ensure all contractual deliverables are met. The role requires someone with extensive physical security and integrated technology security‑based experience who thrives in a customer‑centric service delivery role. Their experience with guard operations, security systems, evaluations, risk assessments, and program data analytics is utilized to...