Take ownership of critical client relationships in this remote Client Retention Specialist role with AI Acquisition. Use your skills to turn at-risk clients into long-term partners.
As a Client Retention Specialist at AI Acquisition, you'll play a vital role in safeguarding and expanding client engagements. With 5 to 8 years of experience in high-stakes situations, you will apply structured thinking to diagnose issues and enhance client satisfaction. This senior role requires excellent negotiation techniques and an understanding of commercial outcomes.
Key Responsibilities:
• Manage high-risk client engagements with a structured approach
• Develop targeted interventions to prevent churn
• Work cross-functionally to ensure client promises are kept
• Monitor client engagement and track retention metrics
• Create and enhance retention frameworks and policies
Requirements:
• 5-8 years in client retention or customer success roles
• Proven track record of negot...