Join Manulife as the Client Relations Director, hybrid role focused on enhancing corporate account management across Ontario. Drive client satisfaction and retention through strategic leadership.
In this pivotal role, you will lead the Client Relationship Managers team to deepen relationships with National Accounts and retirement plans. Collaborate with cross-functional teams to meet client needs while ensuring compliance and operational efficiency. Your leadership will foster collaboration and innovation within the team.
Key Responsibilities:
• Guide a team to achieve high client satisfaction and retention
• Pursue cross-selling and upselling strategies for products
• Ensure compliance with service standards and contracts
• Collaborate to influence process improvements for client experience
• Monitor performance indicators and service delivery gaps
Requirements:
• Over 10 years of client management experience
• Strong skills in managing stakeholder relati...