Elevate customer experience with Metro Supply Chain as a Client Relations Agent in Mississauga, Canada. This on-site role manages customer inquiries and ensures timely order processing.
The Client Relations Agent is pivotal in maintaining service levels by addressing customer calls and email requests. With a focus on accurate order processing and shipment visibility, this role enables you to support multiple business lines as you grow in tenure. Strong communication and multitasking skills are essential for success.
Key Responsibilities:
• Handle client requests via phone and email
• Process client work orders to meet SLAs
• Update systems with customer status and resolutions
• Coordinate with internal departments for timely delivery
• Maintain knowledge of client products and services
Requirements:
• Minimum 2 years in customer-facing roles
• Experience in call center environments desired
• Proficiency in Microsoft Office and SAP
• Bilingual (French...