Become a vital part of ATB Cormark Capital Markets as a Support Analyst focused on delivering top-notch technical assistance. This role is 100% on-site and requires a commitment to employee support and satisfaction.
You’ll collaborate with IT professionals to troubleshoot and resolve critical technical issues, ensuring seamless operations. With a strong foundation in tech support and excellent communication skills, you’ll train new hires on essential IT tools while managing user accounts effectively.
Key Responsibilities:
• Provide comprehensive technical support to staff
• Resolve technical issues with documentation
• Develop checklists for support efficiency
• Manage user access and permissions
• Conduct new hire IT orientation and training
Requirements:
• Minimum of 2 years experience in help desk support
• Strong communication and customer service abilities
• Proficient in Windows OS, Microsoft Office, and Google Workspace
• Knowledge of Active D...