Lead the client experience at Hermès Canada as a Client Experience Manager. This full-time role in Toronto focuses on enhancing client interactions and developing impactful service strategies.
With over eight years of experience in retail, you will manage client relationships, CRM initiatives, and exclusive events. This position is pivotal in ensuring alignment with global standards while fostering authentic connections with key clients. You will analyze KPIs and work with cross-functional teams in Retail and Operations to optimize service quality and consistency.
Key Responsibilities:
• Develop cross-functional client strategies for engagement
• Manage unique client events and animations calendar
• Support stores with client outreach and follow-ups
• Ensure consistent application of client service standards
• Foster regional and global synergies for service improvement
Requirements:
• 8+ years in a retail environment
• Excellent communication skills, flue...