Client Experience Lead

Lloyd’s Register

Location: Athens – Greece, Poland, Baltics

About the Role:

The Client Experience Lead plays a vital role in achieving our ambitions. They will lead the drive for world-class customer-centricity across LR’s global business, supporting client retention and growth, customer advocacy, and value. They will leverage and develop customer insights, drawing on and deepening our understanding of what customers really want from LR. As a subject-matter expert influencing our major change programmes, the Customer Experience lead will ensure we transform the business in line with client needs and expectations. In collaborating with teams across LR, they will also support the continual improvement of customer experience in business-as-usual operations. The Customer Experience Lead will be an able advocate for the customer, using data, insights, measurement and experience to tell compelling ...