Enhance the client journey as a Client Experience Assistant Manager at Canada Life in Pointe Claire, QC. Utilize your bilingual skills in a dynamic leadership environment.
You will oversee a team of Client Experience Specialists, focusing on coaching and performance feedback while ensuring compliance with business standards. Your responsibility will include addressing escalated matters and identifying improvement opportunities. With ongoing training, you will contribute to an exceptional client experience.
Key Responsibilities:
• Lead and mentor Client Experience Specialists
• Support Regional Director with operational standards
• Conduct performance reviews and coaching sessions
• Identify training needs and validate onboarding
• Collaborate on reporting and data requests with management
Requirements:
• Fluent in French and English
• 5+ years in a financial advisory setting
• Leadership experience with direct reports
• Excellent interpersonal and co...