Job Summary

At iMigrate, all team members are fully cross‑trained to perform every function in the client journey. As a Client Engagement and Support Specialist, you will be responsible for engaging potential clients, supporting active users, and guiding them from their first inquiry through the successful submission of their immigration cases. This role blends relationship-building, sales, technical support, and case assembly assistance. You will serve as both a trusted advisor and a technical guide—helping clients feel informed, confident, and supported every step of the way.

Key Responsibilities

Lead Engagement & Conversion

• Follow up with inbound and outbound leads to drive conversions and maintain an updated pipeline.
• Address objections, highlight value propositions, and close contracts to secure sales.
• Communicate across calls, emails, and chat to assist clients in the sign‑up process.
• Nurture clients from ini...