Become the key point of contact for SAP clients as a Client Delivery Manager focusing on ECS and private cloud solutions. This remote role prioritizes customer engagement and satisfaction across SAP's offerings.
In this position, you will plan and steer customer interactions, ensuring effective delivery management. You'll be essential in driving customer satisfaction and commercial success. Your responsibilities will span onboarding, project support, and managing critical engagements in a fast-evolving landscape.
Key Responsibilities:
• Plan and review services based on customer needs
• Manage day-to-day project operations and support
• Enhance customer satisfaction through proactive account management
• Build strong relationships and handle escalation effectively
• Guide clients through the cloud journey from onboarding to renewal
Requirements:
• Bachelor's degree or equivalent in relevant fields
• Minimum 2 years of customer-facing experience
• Strong...