Application Deadline:

04/30/2026

Address:

100 King Street West

Job Family Group:

Commercial Sales & Service

On-site role at First Canadian Place (Toronto) within a team specializing in understanding AML risk within the Commercial Bank portfolio.

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Handles transactional requests, escalations and investigation of all types of service needs for clients.

Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.

Publishes regular and ad-hoc reports and dashboard

Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.

Contributes to the d...