The Opportunity

The Client Care Representative is responsible for answering queries, complaints and processing client requests in person, via phone and electronic media such as email/e-work and online chat etc. The CCR will process permits, prepare correspondence and fulfill client needs to ensure customer satisfaction. The CCR will act as a liaison, provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.

Employment Information

Status: Regular, Part-Time, Union

Location: Vancouver, Langley, Nanaimo (In Office)

Pay Grade: 11 Step: 1 (Starting at $30.87/hr, minimum 17.5 hours per week)

Number of openings: 4

Reports to: Business Leader, Client Care

Principal Accountabilities

• Receive, review, and process applications for services in order to ensure that services are administered in accordance with required standards. This includes issu...