ABOUT THE ROLE

The Claims Representative is responsible for managing warranty claims for our consumers department. Performing the initial intake case through final resolution, while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.

This is a hybrid role, requiring 2 days (Tuesday and Wednesday) in the office per week.

WHAT YOU’LL DO

• Claim Intake & Validation
  • Receive, review, and validate incoming warranty claims to determine accuracy and required information.<...