Lead the claims process as a Claims Manager with Portage Mutual in Edmonton. Oversee daily operations, mentor team members, and enhance claims practices in a hybrid work model.
In this pivotal role, you will manage the claims team, ensuring quality control and effective processes. With over ten years of experience in claims and three years in a supervisory role, your expertise will guide team training and complaint resolutions. You will also collaborate with directors to improve departmental strategies and implement industry best practices.
Key Responsibilities:
• Assign and oversee claims management processes
• Provide technical and customer service support
• Conduct employee onboarding and training sessions
• Resolve customer and broker complaints promptly
• Ensure adherence to best practices in claims administration
Requirements:
• Minimum ten years of claims experience
• Three years of supervisory experience required
• Strong knowledge of insurance ...