Step into a Cisco CVP IVR Application Specialist position, offering a hybrid work environment that fosters innovation and flexibility. Utilize your skills in DTMF IVR application development to enhance customer service.
We're looking for a motivated professional with at least four years of experience in CVP technology and DTMF IVR applications. Your knowledge of Cisco Call Studio and VXML Server will be vital in creating seamless customer experiences. This role also emphasizes integration with UCCE systems.
Key Responsibilities:
• Develop and maintain DTMF IVR applications
• Create workflows using Cisco Call Studio
• Integrate IVR with UCCE routing and CTI variables
• Manage Apache Tomcat configurations for deployment
• Test applications with Cyara for reliability
Requirements:
• Minimum 4 years of experience in IVR application development
• Expertise in Cisco Call Studio and VXML Server
• Understanding of UCCE and ICM systems
• Proficient with Java ...