Identify all stakeholders affected by the change and understand the impact of the business changes on the stakeholders

Assess the stakeholders’ readiness for the business changes and determine the potential risks and related strategies for adoption of the new solution

Develop change management strategies and detailed change management plans and execute/manage activities

Coach business leaders in change management principles and their practical application

Evaluate effectiveness of change management strategies and tactics used to promote adoption

Collaborate with the customer in developing a post implementation reinforcement plan to increase the level of adoption of the new solution.