**CH O2B Customer Solutions & Operations****TASKS AND RESPONSIBILITIES**- Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints.
- Ensures accurate and fast customer order and CATI processing which require special exceptional handling or attention outside the O2C service provider or requires a local presence like coordination / paper-based tasks etc.- Handles location specific process complexity for example governmental/ legal requirements, health insurance invoicing etc.- Maintains close coordination with local SCM teams to identify and resolve any order management related issues.
- Actively engages with key customers and business partners through regular dialogue (e.g., S&OP meetings) to develop and execute joint operatio...