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Position Details
Job Description
Oversee daily operations of the cafe and take decisions on behalf of the Assistant Manager in their absence.To be able to show an exceptional first impression.Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.Perform customer verifications, verify payment method and process, collect accurate payment.To train newly hired Front of House staff in daily lounge operations.To handle customers’ inquires and complaints and promote the company’s image.To contact airlines for any necessary information if requested by the customer.To check staff attendance as per roster and schedule them for various tasks during the shift.To oversee daily operations, monitor teammates’ performance and to counsel team members when needed.Complete and maintain incident reports, daily activity reports, closing repo...