* The management of the assigned projects and/or cases.* Adherence to the general company processes* Telephone support: + Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: + funding and access issues, including private, public and special access programs; + compliance programs* Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;* Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;* All patient programs are based on casework methods and include a significant amount of out-bound calls.* Document each activity in program specific database.* Participate and at...