Join Equinix as a Case Platform Product Owner, shaping innovative solutions through agile frameworks. This role emphasizes collaboration and Salesforce Service Cloud proficiency.

You will spearhead the Lead-to-Cash transformation by refining the product backlog and writing user-centric stories that drive platform success. Your deep understanding of the case domain will help facilitate both internal and external capabilities that enhance the customer journey.

Key Responsibilities: • Oversee the Case Platform backlog, ensuring sprint readiness • Define user stories with clear acceptance criteria • Act as the primary product advocate in scrum processes • Collaborate closely with the Process Architect to ensure readiness • Validate test cases against established criteria

Requirements: • 3+ years experience in a Product Owner role with Salesforce • Strong grasp of ITSM practices in product design • Proven ability to write effective user stories • Experience managi...