Position Summary

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with over 20 years of expertise in the telecommunications industry. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With over 200 professionals across the globe, we serve some of the world's most successful Fortune 500 and Fortune 1000 companies.

We are seeking a highly skilled Call Handling Upgrade Engineer to ensure our Call Handling customer base remains on current, supported software releases. This role is responsible for planning, scheduling, and executing remote software upgrades at customer sites, while working closely with customers, internal engineering teams, and support organizations.

The ideal candidate brings strong technical expertise across Linux, virtualization, telephony, and networking, combined with excellent communication skills and the abil...