Description We are looking for a Call Center Specialist to join a mission-driven non-profit organization in New Orleans, Louisiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicates clearly, and can build confidence quickly through hands-on training. The person in this role will support callers with professionalism and empathy while managing information accurately in a fast-paced office setting.

Responsibilities:
• Respond to incoming calls and provide courteous, solution-focused service to individuals seeking assistance and program information.
• Guide callers through questions related to housing support programs, eligibility topics, and general service inquiries with accuracy and care.
• Record conversations, update customer details, and maintain organized documentation within customer service and office systems.
• Use Microsoft Word and Excel to complete routine administrative tasks, track information...