THE JOB
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying the customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
WHAT YOU WILL BE DOING
Managing large amounts of inbound calls in a timely mannerFollowing call center “scripts” when handling different topicsHandling customer inquiries both by telephone and emailResearching required information using available resources (websites, manuals etc)Managing and resolving customer complaintsProviding customers with informationEntering new customer data into systemUpdating existing customer data in order to maintain call centre databaseProcessing ordersIdentifying and promoting priority ...