Overview

The D2R transformation aims to resolve bottlenecks, silos, and disconnects across business processes, data, and technologies to deliver a fully integrated and seamless end‑to‑end customer, partner, and employee experience. As a Business Process Analyst, you will play a crucial role in supporting Global Business Process Leaders by optimizing and enhancing business processes, resulting in streamlined processes, standardized governance, an integrated data model, connected quotes across our portfolio, and opportunity linkage between new, renew, and cross‑sell/upsell – ultimately providing a 360‑degree view of our customer.

Key Responsibilities

• Transition processes and deliver high‑quality service to internal and external customers in a timely manner.
• Reduce customer efforts and enhance productivity through process improvements.
• Optimize processes to solve root cause problems.
• Enable the ecosystem for potential automati...