Elevate your career as a Business Operations Manager at Gilead in Mississauga, focusing on CRM and Commercial Operations. Collaborate closely with teams and manage the evolution of our CRM ecosystem.

This role is pivotal for enhancing the CRM setting and executing commercial processes. The Business Operations Manager reports to the Director of Analytics & Insights. Responsibilities include data management, user training, and overseeing Veeva Events Management to ensure operational success.

Key Responsibilities

• Collaborate with stakeholders to resolve Veeva issues
• Create and maintain bi-annual target lists for field users
• Conduct data management and hygiene tasks
• Train current users on CRM tools and features
• Oversee local ticketing to ensure timely issue resolution

Qualifications

• 4+ years experience in business intelligence
• Solid knowledge of Salesforce/Veeva development
• U...