JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS

Location: Mumbai

CTC: Up to 10 LPA

Positions Open: 1

Preferred Qualifications


Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field.
2–5 years of experience in BI, MIS, or reporting domains.

Experience in BFSI / Banking / Call Centre analytics preferred.



Department: Business Intelligence Unit (BIU)

Function: Call Centre Analytics

Employment Type: Full-Time

Key Responsibilities


Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations.
Create interactive dashboards and performance tracking reports.
Perform data extraction, validation, cleansing, and transformation activities.
Work with large datasets using Hadoop ecosystem tools.
Support business teams with ad-hoc reports and analytical insights.
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