Position Overview

Oversee daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Key Job Responsibilities

Customer Service

• Acknowledge and interact with hotel team members and customers.

• Market the Business Center services to guests to increase revenue and seeks new sources of revenue.

• Maintain a positive work environment.

• Display a polished and professional image towards hotel team members and customers.

• Respond quickly to questions and requests and handle service problems politely and efficiently.

• Demonstrate knowledge of hotel and facility services.

Staff Development

• Provide daily scheduling and direction to Business Center staff.

• Train and address employee concerns.

• Make effective use of team resources and ensure proper staffing levels.

Invoi...