Job Description
1) Process & Requirements Management
- Analyze and model end-to-end processes within the business travel ecosystem (as-is/to-be), including identification of automation levers
- Elicit, structure, and prioritize requirements (e.g., user stories, acceptance criteria); facilitate workshops and ensure stakeholder alignment
- Act as the interface between business and IT/implementation partners (“collect, understand, and translate requirements”) – a core responsibility of the BA role
2) Use Case Development & Business Value
- Build and further develop a use case pipeline (ideation workshops, evaluation based on value, feasibility, and ROI)
- Develop business cases including KPI definition (e.g., efficiency, quality, customer satisfaction, savings) and success measurement
3) Solution Design & Implementation (with market solutions)